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FAQ

Need help accessing your scans or reports? You’re in the right place. Here you’ll find simple instructions and answers to common questions about viewing, downloading, and sharing your imaging securely.

Need Help? Start Here Patient Help Center

Welcome to our Patient Help Center. This page provides step-by-step guidance on accessing your imaging, viewing reports, managing your account, and securely sharing your results. If you need assistance, you’ll find quick answers to the most common questions here.

Registering as a Patient

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How the Patient Portal Works and Getting Started

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Viewing Studies and Reports

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How the Patient Portal Works and Getting Started

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Give a Physician Access to Your Study

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Want to send your results to a doctor or anyone you choose right away?

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Downloading a Study

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Download your studies securely in just a few clicks 

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Share Your Studies Through Email

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Share Your Studies Securely Via Email 

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Upload a CD's Contents and/or Files

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Upload scans from a CD or your device. 

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How to Reset Your Password

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Forgot your password? Here’s how to reset it. 

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Updating Profile and Security Settings

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How to update your profile & security settings. 

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Uploading Scans Via Mail Function

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Upload Scans by Email

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Viewing Study History

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How to access your imaging records

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Accessing Additional Help

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Need additional help have more unanswered questions? 

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Contacting Customer Service

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How to reach MIMIC customer support

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Contact MIMIC Support

Need Additional Assistance?

Contact our support team and we’ll be happy to help.